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Free Shipping on Orders over $75*
Free Shipping on Orders over $75*
Contact Us Shipping Returns Discount Terms & Conditions Parts Fitment FAQ's Terms of Service

Returns

Return/Refund Policy

We accept returns within 30 days of delivery date. Please ensure items adhere to the following:

  • All items must be returned to us in brand new condition. If there are signs of use (scuffs, scratches, etc.), the product(s) will not be accepted, and the package will be returned to the customer at the customer's expense.
  • Please do not use the manufacturers packaging as a shipping container- Place the packaged item in a corrugated shipping box. 
  • Any product that has been worn, used, or installed will not be accepted for an exchange or refund.
  • All items must be returned within 30 DAYS of receiving the product.
  • All sales are FINAL on CLOSEOUT ITEMS.
  • Shipping cost is non-refundable and will be omitted from the refund. If your original order qualified for free-shipping (domestic - $75+) and items returned cause the order value to fall below the free shipping minimum, a flat rate of $7 shipping will be deducted from the refund. Additionally, the original actual shipping cost we paid for orders over $75 may not be refunded at our discretion. 
  • Customers will be responsible for all return shipping cost. 
  • Please send the item back in a way that you would want to receive it for the first time
  • RETURNS/REFUNDS ARE SUBJECT TO A 10% RESTOCKING FEE. 

Packaging

 Make sure you get a full refund by returning your item(s) with the packaging in original, intact condition. Please don't return an item with packaging you wouldn't want to receive yourself.

  • Returned items must be enclosed in their original packaging. This includes all boxes, plastic containers, plastic bags, and equivalent protective packaging.
  • Items sold in vacuum sealed packaging cannot be returned if they are opened. If non-resealable packaging is not intact, the item is no longer in "new condition" and cannot be accepted.
  • Original packaging that has been torn open or damaged cannot be accepted. These items are no longer in new condition and cannot be accepted.
  • Original packaging also includes all tags, information booklets, instructions, stickers, etc. Please ensure helmets come back with visor clings, pants/jersey and other gear  come back with tags attached, and hard parts come back with informational sheets, hardware etc.
  • Please pack your returns securely enough to prevent damage in transit. If we receive a damaged item, we have no way of knowing when or how the damage occurred and will not be able to accept it as a return.
  • Include original invoice or other necessary contact information
 To initiate a return please send us an email at privateermxsupply@gmail.com or  Call Us 951-234-9149 9am- 6pm PST Monday-Friday

 

Shipping

    Make sure your return or exchange gets to us promptly and without any problems following the guidelines listed below. Following these recommendations will ensure your returns and exchanges are processed quickly.

    • Customers will be responsible for all return shipping charges. 
    • All shipments must be prepaid. We do not accept C.O.D. or any variation of similar processes. Packages shipped C.O.D. will be rejected upon delivery attempt and returned to the customer.
    • When shipping your item back to us, please use a carrier that incorporates tracking and/or insurance services.

    Payment Refunds

    As soon as your returned item has arrived, we will inspect and issue refund( or contact you if there is an issue)  in 1-2 business days. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

     To initiate a return please send us an email at privateermxsupply@gmail.com or Call Us 951-234-9149 9am- 6pm PST Monday-Friday

     

    Please do not hesitate to contact us if you have any questions, concerns or comments!